Projects→Bob — Internal SSAS AI Adviser
STATUS
● Production
CLIENT
Teknicare (Microsoft Tenant)
YEAR
2025
ROLE
Builder & Architect
STACK
VoiceflowClaude Sonnet 4.6SharePoint KBknowledge_base_search tool
EVIDENCE LINKS
Note: Where client systems are private, screenshots are anonymized and architecture is shown without protected data.

Bob — Internal SSAS AI Adviser

An internal retrieval-augmented AI assistant — engineered to instantly answer employee queries while strictly adhering to enterprise knowledge boundaries.

Bob — Internal SSAS AI Adviser

Problem

Teknicare staff were routing routine HR, IT, and operations questions to managers, creating severe operational bottlenecks. The challenge: deploying an AI assistant required strict hallucination control; the bot needed to be completely retrieval-only and respect the knowledge domain boundaries of different corporate playbooks.

Architecture & Solution

// System Pipeline

Built on Voiceflow and powered by Claude Sonnet, the agent uses an advanced knowledge_base_search tool to query the synchronized SharePoint database. It routes queries through 4 distinct playbooks (HR, IT, Ops, Q&A) and employs a strict system prompt to prevent off-book responses.

Implementation Decisions

  1. Hard-coded retrieval constraints — A primary system prompt strictly limits the AI to only synthesize answers using context retrieved directly from the SharePoint-synced KB.
  2. Model selection for reasoning — Claude Sonnet was selected for its superior reasoning quality within Teknicare's per-query budget.
  3. Button-driven triage — Employing interactive clarification buttons significantly reduces ambiguous free-text queries, improving retrieval accuracy.