Taha Mahmood Syed
Summary
AI Automation Engineer with hands-on delivery across workflow automation, LLM-integrated systems, healthcare operations, and Shopify app development. Builds production FastAPI and React backends, ships Next.js and Shopify apps in TypeScript/JavaScript monorepos, and owns CI/CD pipelines on Netlify, Railway, and Render. Specializes in Make.com automation pipelines, GoHighLevel workflows, Voiceflow knowledge base systems, and Anthropic Claude API integrations. Quantified outcomes: DSO reduced 81 to 22 days ($2M+ recovered), missed service events reduced 97%, EMR rollout scaled to 33 clinic sites, staff ramp time reduced from 35 to 5 days.
Technical Skills
Professional Experience
AI Automation Lead / Technical Lead
Jan 2025 – Present- Built Uplift ATS end-to-end: FastAPI backend, React/Vite frontend, Claude API dual-model pipeline. 124 CVs across 9 roles.
- Engineered SLA governance reducing missed calls from 39 to ~1 daily, callback response 8hr→3min (97% reduction).
- Implemented compliance-driven workflows reducing DSO from 81 to 22 days ($2M+ recovered, 33 clinics).
- Directed EMR rollout from 7 to 33 clinic sites with HIPAA compliance.
- Built Make.com SharePoint→Voiceflow KB sync: <1min latency, zero manual uploads.
- Deployed AI voice calling bot handling 1,000+ calls with full UAT and governance.
- Built Power BI dashboards for bot efficiency, SLA attainment, exception volumes.
- Standardized onboarding: ramp time from 35 to 5 days.
Software QA Engineer
Oct 2024 – Jan 2025- 100+ test plans, 67% test coverage across production features.
- Escalated 9+ high-priority defects through Jira/Confluence triage.
Business Development Manager
Dec 2022 – Aug 2024- CRM automation for lead routing: 25% efficiency improvement.
- Scaled e-commerce from inception to $13,000/month in 90 days.
- Client acquisition grew 30%.
Manager Procurement
Feb 2021 – Nov 2021- ERP deployment across 6-restaurant chain.
- Demand forecasting model reducing waste 20%.
Key Technical Projects
- CogniBill: DSO 81→22 days, $2M+ recovered, 33 clinics
- Shopify App Monorepo: 6 production apps, Remix/Prisma/Neon
- Uplift ATS: 124 CVs, 9 roles, dual-model AI pipeline
- SharePoint→Voiceflow Sync: <1min latency automation
- Uplift LMS: Healthcare training platform
Education
Availability
● Immediate — Contract, Full-Time Remote, Consulting
Timezone: PKT (UTC+5) — overlap with US/UK business hours