AI Automation Engineer for operations-heavy businesses.
I build workflow systems that reduce manual follow-up, reporting delays, missed SLAs, and repetitive admin work across Shopify, healthcare, sales, CRMs, databases, and internal tools.
What I actually do
I take messy operational processes and turn them into working systems:
- Map the manual workflow
- Identify failure points
- Build automations and internal tools
- Connect APIs, CRMs, databases, and communication tools
- Add reporting and escalation logic
- Document the system so teams can run it
Operating background
AI Automation Lead at Uplift Technologies, managing automation, operations, sales workflows, and delivery teams across dental, logistics, e-commerce, and healthcare-adjacent clients.
This gives me an operator’s view of automation: systems are judged by whether they reduce manual work, prevent missed follow-ups, and give managers visibility.
Sales and CRM automation
Lead routing, follow-ups, lifecycle stages, pipeline hygiene, manager alerts.
Shopify operations
Order tagging, inventory sync, merchant dashboards, fulfillment routing, admin apps.
Healthcare operations
Billing follow-up, scheduling reminders, reporting, status tracking, SLA visibility.
Internal tools
Dashboards, admin panels, data pipelines, review queues, team handoff systems.